How We Operate

At MTS Logistics, we deliver exceptional service and support through a specialized team of experts. Each expert is dedicated to a specific segment of the account, inspiring a collaborative approach to ensure efficiency and unmatched service.

Each account is managed by a specialized team of experts, consisting of a Relationship Manager, an Account Manager, a Credit Controller, and a Logistics Planner. Each team member possesses extensive knowledge in their respective area of service and is exclusively accountable for a specific segment of the account. This structure guarantees smooth communication between the client and their designated team to ensure minimal loss of information between the market and the client. As a result clients receive the full benefit of the team’s depth of knowledge and expertise, resulting in seamless and efficient handling of every account.

Logistics Planning

In our approach to logistics planning, we prioritize a comprehensive and strategic design that begins with close proximity to our clients. This proximity allows us to intimately understand their needs, budget constraints, and operational capabilities, forming the foundation for a well-informed logistics strategy. Building strong relationships with our suppliers is integral, enabling effective negotiations on costs and facilitating the presentation of competitive offers to our clients. Central to our logistics planning is a dedicated team with a focused responsibility for meticulous planning and routing.

In our approach to logistics planning, we prioritize a comprehensive and strategic design that begins with close proximity to our clients. This proximity allows us to intimately understand their needs, budget constraints, and operational capabilities, forming the foundation for a well-informed logistics strategy. Building strong relationships with our suppliers is integral, enabling effective negotiations on costs and facilitating the presentation of competitive offers to our clients. Central to our logistics planning is a dedicated team with a focused responsibility for meticulous planning and routing.

01 RELATIONSHIP MANAGER

The Relationship Manager holds a key position in our team, overseeing relationship management and addressing general inquiries. Their primary role is to cultivate robust connections with our clients by prioritizing trust-building, understanding client needs, and facilitating smooth communication both internally and externally. It is their responsibility to ensure that clients receive top-notch care, managing relationships across all functions within the company and conveying this collaborative effort to the client for the delivery of the best possible service. Additionally, they play a crucial role in comprehending client needs and tailoring services accordingly.

The Account Management team assumes responsibility for both operations and customer service, ensuring the flawless execution of services with a commitment to addressing client needs and delivering exceptional customer service. Their tasks range from coordinating day-to-day operations to responding to customer queries, embodying a client-centric approach throughout. Additionally, the team possesses deep technical expertise and a comprehensive understanding of navigating potential pitfalls in the operational process.
Billing and collections are expertly handled by our Credit Controller. This crucial role ensures that financial transactions are managed efficiently, invoices are processed accurately as per client requirement, and collections are conducted promptly. The Credit Controller plays a key part in maintaining the financial health of our operations.
The Logistics Planner specializes in planning and pricing, overseeing the intricate details of the shipment process. From logistics planning to on-site coordination, their role is essential in ensuring the effective and cost-efficient movement of cargo. The Logistics Planner contributes to the overall success of our operations by meticulously planning and executing each stage of the logistics process.